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Privacy Policy

Last updated: December 18, 2025

1. Introduction

This Privacy Policy explains how Suadeo Technologies Limited (“Suadeo”), the owner and operator of Sinatabu (“we”, “us”, “our”), collects, uses, discloses and protects your personal information when you use our website, applications and related services (collectively, the “Service”).
We are committed to handling your personal information in accordance with the Data Protection Act, 2019 (Kenya) and any other applicable data protection laws.

2. Data We Collect

We collect different types of information depending on how you interact with Sinatabu, including:

  • Access and usage data (log data). When you visit our site, we may automatically collect information such as your IP address, device identifiers, browser type, operating system, internet service provider, the website or app you visited from, pages viewed, clickstream data, and access dates and times. This data usually does not directly identify you.
  • Account and profile data. If you register an account or shop, we collect information such as your name, business name, contact details (email, phone number), country, password, and any profile information you choose to provide.
  • Transaction and interaction data. When you create or respond to finds, place or receive orders, send messages, leave reviews, or otherwise interact with buyers, merchants or personal shoppers, we may collect information about these interactions and related details (e.g., items requested, order details, dates, prices).
  • Communications. If you contact us (for example, via email, contact forms or support channels), we will collect the information you provide (such as your name, contact details and the contents of your message).
  • Cookies and similar technologies. We use cookies and similar technologies as described in Section 5 below.
3. How We Use Your Data

We use the information we collect for the following purposes:

  • To operate, maintain and improve the Sinatabu platform and services.
  • To create and manage your user or merchant account, including authentication and security.
  • To enable you to create and respond to finds, discover shops, and connect with merchants, businesses and personal shoppers.
  • To facilitate communication between buyers and merchants (for example, messaging and notifications).
  • To provide customer support and respond to your inquiries and requests.
  • To monitor and analyse usage, performance and trends, and to help us understand how people use Sinatabu.
  • To detect, prevent and address fraud, abuse, security incidents and violations of our Terms.
  • To comply with legal and regulatory obligations and to protect our rights and the rights of our users.
  • With your consent, to send you marketing communications, promotions, surveys or newsletters that may be relevant to you. You can opt out at any time.
4. Legal Bases for Processing

Where required by law, we rely on one or more of the following legal bases to process your personal information:

  • Performance of a contract – to provide the Service and fulfil our obligations under our Terms.
  • Legitimate interests – to operate, secure and improve Sinatabu, prevent fraud, and support our business operations, provided these interests are not overridden by your rights.
  • Consent – for certain marketing communications, cookies or other uses where we ask for your consent.
  • Legal obligations – to comply with applicable laws, regulations and regulatory requirements.
5. Cookies and Similar Technologies

We use cookies and similar technologies (small text files stored on your device) to:

  • remember your preferences and settings;
  • keep you signed in and secure your session;
  • understand how you use our site and improve your experience; and
  • support analytics and, where applicable, marketing activities.

You can control cookies through your browser settings, including blocking or deleting them. However, if you disable certain cookies, some features of the Service may not function properly.
For more information, please refer to your browser’s help documentation on managing cookies.

6. Analytics (e.g. Google Analytics)

We may use third-party analytics providers such as Google Analytics to help us understand how users interact with Sinatabu and to improve our services.

These analytics tools use cookies and similar technologies to collect information such as your IP address, device and browser information, and usage patterns. This information is usually transmitted to and stored on servers operated by the analytics provider, which may be located outside Kenya (for example, in the United States).

The analytics provider uses this information to compile reports and provide other services related to website usage and internet activity. They may also share this information with third parties where required to do so by law or where those third parties process the information on their behalf.

You can manage or disable analytics cookies through your browser settings. Google also offers an opt-out browser add-on for Google Analytics. Please note that if you disable analytics, some features or insights may no longer be available to us.

7. Data Sharing and Transfers

We do not sell your personal information for advertising purposes. We may share your information with:

  • Other users (where necessary). For example, when you are a buyer, we may share relevant information with the merchant or personal shopper to enable them to respond to your find or fulfil your order, and vice versa.
  • Service providers and partners. We may share information with trusted third parties who provide services to us, such as hosting, analytics, payment processing integrations, customer support tools, communications and security services. These providers are required to handle your data securely and only in accordance with our instructions.
  • Professional advisers. Such as lawyers, auditors or insurers, where necessary for the protection of our business and to comply with legal obligations.
  • Authorities and regulators. Where required by law, regulation or legal process, or where we believe it is necessary to protect the rights, property or safety of Sinatabu, our users or others.
  • Business transfers. In the event of a merger, acquisition, reorganisation or sale of some or all of our assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

Where we transfer personal information outside Kenya, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

8. Data Retention

We retain your personal information for as long as necessary to:

  • provide the Service and maintain your account;
  • fulfil the purposes described in this Privacy Policy;
  • comply with legal, accounting or reporting obligations (for example, record-keeping requirements); and
  • resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely store it in accordance with our data retention policies and applicable law.

9. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal information:

  • the right to be informed about how we process your personal data;
  • the right to access and obtain a copy of your personal data;
  • the right to request correction of inaccurate or incomplete data;
  • the right to request deletion of your personal data in certain circumstances;
  • the right to object to or restrict processing in certain circumstances;
  • where processing is based on consent, the right to withdraw your consent at any time; and
  • the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) or other relevant authority.

To exercise any of these rights, please contact us using the details provided in Section 12. We may need to verify your identity before responding to your request.

10. Security

We implement appropriate technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we do, we will post the updated version on this page and update the “last updated” date at the top or bottom of the policy.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes become effective means you accept the updated Privacy Policy.

12. Contact Us

If you have any inquiries, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the contact details provided on our Help Desk page or any other official channel listed on the Sinatabu website.