Sinatabu is a recommendations platform that connects shoppers with trusted African businesses. Here's how it works:

1. Post a Find — Describe what you're looking for (an item, service, or professional). Your find is posted anonymously by default.
2. Get Recommendations — Verified businesses and personal shoppers see your find and recommend their products or services by connecting with you.
3. Choose the Best Fit — Browse recommendations, check business profiles and reviews, then connect with the business that suits you best.

Sinatabu uses smart algorithms to match you with quality, trustworthy businesses across Africa. Learn more about how Sinatabu works.

A Sinatabu account gives you access to the full platform experience:

• Post finds to get personalised business recommendations
• Save favourites — bookmark shops and personal shoppers you love
• Open a business account (Shop) to reach shoppers
• Get notifications when businesses respond to your finds
• Chat with businesses in private deal rooms

Creating an account is free and takes less than a minute. You can sign up with your email or Google account.

A Find is your shopping request on Sinatabu. It describes what you're looking for — whether that's a product, service, or professional. When you post a find, businesses that match your needs can see it and recommend themselves to you.

Finds can include:

• A description of what you need
• Your budget range (minimum and maximum)
• The type of request (item, service, or professional)
• Optional contact details if you want businesses to reach you directly

Your finds are posted anonymously — businesses can only see the details you choose to share.

Sinatabu stands out from traditional search because:

• Quality-first matching — Our algorithms analyse business credibility, reviews, and relevance to bring you the best options
• Privacy by default — Your finds are anonymous unless you choose to share contact details
• Variety — With thousands of businesses across Africa, you get a wide range of recommendations
• Verified businesses — We vet businesses to ensure quality and trustworthiness

Not at all. Sinatabu provides recommendations to help you discover great businesses, but there's no obligation to buy. You're free to browse recommendations, compare options, and make your own decision. Any dealings with businesses happen off the Sinatabu platform and at your own discretion.

Yes! Sinatabu serves all 54 African countries. Whether you're in Nigeria, Kenya, South Africa, Ghana, Egypt, Morocco, or anywhere else on the continent, you can use Sinatabu to find products, services, and professionals near you.

Setting up a Shop on Sinatabu is quick and easy:

1. Sign up for a Sinatabu user account (if you don't have one)
2. Click "Add a Shop" from your dashboard
3. Provide your business name and phone number
4. Choose your business category
5. Optionally add your social media links and business description

Creating a Shop is completely free. Create your Shop now.

Joining and creating a Shop on Sinatabu is free. There are two optional fees:

• Subscription fee (USD 1.99/month) — Gives you access to Find Stream where you can view and connect with shoppers. When your subscription expires, your Shop becomes dormant until you renew.
• Advertising fee — Optional. When you open your Sinatabu Shop, you can choose to participate in advertising services to promote your business to more shoppers.

View our pricing page for more details.

With an active subscription, you get access to Find Stream — a feed of shopping requests from real shoppers. Here's how to get recommended:

1. Browse Find Stream for finds that match your business
2. Connect with relevant finds — your connect appears as a recommendation to the shopper
3. Some shoppers leave contact details, so you can reach out directly to close the deal

The better your Shop profile (photos, description, reviews), the more likely shoppers are to choose your business.

If your business sells products or offers services anywhere in Africa, Sinatabu is a great fit. Our platform serves shoppers looking for everything from fashion, food, and electronics to professional services, home décor, and more.

Having a Shop on Sinatabu gives your business valuable exposure to shoppers who are actively looking for what you offer.

You can create as many Shops as you have businesses in real life. Each Shop represents a separate business with its own profile, category, and subscription.

We expect all businesses on Sinatabu to:

• Provide accurate contact information and business details
• Sell quality products and deliver reliable services
• Respond to shoppers promptly and professionally
• Follow Sinatabu's Terms of Service and community guidelines

Maintaining high standards helps build your credibility score on the platform and earns you more recommendations.

Sinatabu Lifestyle is our personal shopper program. If you have deep knowledge of local businesses, enjoy running errands, or have spare time and want to earn money doing what you love, Lifestyle is for you.

As a personal shopper, you help clients find products and services, leveraging your local expertise to connect them with the best options in their area.

Getting started as a personal shopper is straightforward:

1. Sign up — Create your personal shopper profile
2. Build your profile — Add your skills, areas of expertise, and service area
3. Get verified — Complete the verification process for added trust
4. Subscribe — Pay the monthly subscription to access Find Stream
5. Start connecting — Browse finds and connect with shoppers that match your expertise

We connect you with clients in your area and provide tools to market yourself — so you can focus on what you do best. Learn more about Lifestyle.

We allow only one Sinatabu Lifestyle account per user. This ensures each personal shopper profile is unique and authentic, building trust with clients.

The Lifestyle subscription costs USD 1.99 per month. This gives you access to Find Stream, where you can view and connect with finds submitted by shoppers. When the subscription expires, your profile becomes dormant until you renew.

Here are some tips to grow your personal shopping business:

• Complete your profile — Add a great photo, detailed bio, and list your areas of expertise
• Get verified — Verified accounts get more visibility and trust
• Connect with relevant finds — Focus on finds that match your expertise for higher success rates
• Deliver excellent service — Happy clients leave positive reviews, boosting your credibility score
• Stay active — Regular activity on the platform increases your visibility

You can create a Sinatabu account using your email address and a strong password, or sign up instantly with your Google account.

For added security, we support two-factor authentication (2FA). Once enabled, you'll need a verification code in addition to your password each time you log in, ensuring only you can access your account.

Sinatabu Verified Accounts are users who have been vetted and qualified by Sinatabu. Verified accounts enjoy greater visibility and trust on the platform, and play a role in curating quality content for the community.

If you're having trouble signing in, try these steps:

1. Make sure you're using the correct email address
2. Check that Caps Lock is off when entering your password
3. Try clearing your browser cache and cookies
4. If you signed up with Google, use the "Sign in with Google" button

If none of these work, you can reset your password here. Still stuck? Contact our support team.

To maintain a safe and useful platform, we may suspend accounts that violate Sinatabu's rules. If your account is suspended, you'll receive a notification explaining the reason. Common reasons include:

• Posting misleading or fraudulent content
• Harassment or abusive behaviour toward other users
• Spam or automated activity
• Violating our Terms of Service

If you believe your suspension was a mistake, contact our support team to appeal.

Sinatabu keeps you informed through multiple channels:

• Browser notifications — Available on Chrome and Firefox. Receive instant alerts even when you're not on sinatabu.com
• Email notifications — Sent directly to your registered email address
• SMS notifications — Sent to your registered phone number
• In-app notifications — Check the handshake icon in your dashboard

You can customise which notifications you receive from your Profile > Account Settings.

To update your profile:

1. Log in to your Sinatabu account
2. Click on your profile picture or name in the top navigation
3. Select "Personal Info" to update your name, phone, or profile photo
4. Select "Account Settings" to update your email, password, or notification preferences

Changes are saved automatically when you submit the form.

To change your password while logged in, go to Profile > Account Settings > Change Password. You'll need to enter your current password and then your new password twice to confirm.

If you've forgotten your password, use the password reset page to receive a reset link via email.

Password requirements: At least 8 characters with a mix of uppercase, lowercase, numbers, and symbols.

You can read our full Terms of Service and Privacy Policy here. These documents outline your rights and responsibilities as a Sinatabu user, how we handle your data, and our commitment to your privacy.

Sinatabu's purpose is to enable discovery and trust between shoppers and entrepreneurs. Our community guidelines ensure that:

• All users can participate on the platform freely and safely
• Content remains helpful, honest, and relevant
• Business listings are accurate and trustworthy
• Interactions between users are respectful and professional

Any activity that diminishes the value of our community may result in warnings or account suspension.

We take your privacy seriously. Sinatabu protects your data through:

• Encryption — All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
• Anonymous finds — Your shopping requests are posted anonymously by default
• Secure authentication — Two-factor authentication (2FA) adds an extra layer of security
• Data minimisation — We only collect information necessary to provide our services

Read our full Privacy Policy for detailed information on how we handle your data.

We're here to help! You can reach us through any of these channels:

• Support ticket — Use the form below to raise a ticket and our team will get back to you
• Email — Write to us at support@sinatabu.com
• Phone — Call us at +254 727 111 888

We'll connect you with the right support based on your inquiry — through phone or email.

Stay safe by knowing how to identify genuine Sinatabu communications:

• Sinatabu Support will never make unrequested phone calls without prior notification
• We will never ask for your password via email, phone, or SMS
• Official emails come from @sinatabu.com addresses only
• We will never ask you to transfer money to personal accounts

If you receive a suspicious call or message claiming to be from Sinatabu, hang up and reach out to us through the support form below.

If you've had a negative experience with a business on Sinatabu, you can:

1. Leave a review — Share your experience on the business's Shop profile to help other shoppers
2. Report the business — Use the flag/report button on their profile to alert our team
3. Contact support — Raise a support ticket with details of the issue

Our team reviews all reports and takes appropriate action, including warnings or account suspension for serious violations.

Follow these tips for a safe experience:

• Check reviews — Read what other shoppers say about a business before engaging
• Verify the business — Look for the verified badge on business profiles
• Use Sinatabu channels — Communicate through the platform's deal rooms when possible
• Trust your instincts — If a deal seems too good to be true, it probably is
• Report issues — Help keep the community safe by reporting suspicious activity